Ibrahim Danbatta's Blog!

  Abubakar Ibrahim is a world-class professional in the field of Marketing, Public Relations, Communication, and Customer Service, with a remarkable track record of expertise, achievements, and unwavering values. With over a decade of experience in the power sector, Ibrahim is renowned for his exceptional abilities in driving positive change and innovation within the electricity industry. With an impressive array of academic qualifications, including a Ph.D. in Public Relations and Marketing, a Master's Degree in Public Relations, another Master's in Peace Studies and Conflict Resolution, and a Bachelor's Degree in Mass Communication, Ibrahim's expertise is unparalleled. His academic background, combined with his extensive industry experience, empowers him to approach challenges with a unique and informed perspective. Ibrahim has worked with esteemed electricity distribution companies such as Kano Electric, Kaduna Electric, and Yola Electric, consistently delivering exc...

  by Ibrahim Danbatta, PhD Earlier today, the Yola Electricity Distribution Company (YEDC) had the opportunity to showcase its innovative Customer Service Initiative, Complaints and Dispute Resolution Mechanism at the McArthur and ANED project in Yola, Adamawa state.   With a goal to improve customer satisfaction and build a strong relationship between YEDC and its customers, the initiative seeks to provide an efficient and effective means of addressing customers' complaints and resolving disputes in a timely manner.   At the event, YEDC's representatives listened to customers' grievances and provided solutions to some of their complaints. This clearly demonstrated YEDC's commitment to delivering quality customer service and the ongoing efforts to put in place a standard customer service unit.   The event, organized by McArthur and ANED, was aimed at building consumer awareness and strengthening the customer service capacity of electricity distribution companies....